Free Ground shipping on orders over $25

FAQs

Q: Where can I buy Stroke of Beauty?

A: Stroke of Beauty is available on our website www.strokeofbeauty.com and www.evine.com

Q: I placed an order. When will my package arrive?

A: The processing time for orders is 2 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. You will be sent a shipping link to track your order when order leave the warehouse.

Q: How much do you charge for shipping?

A: Shipping is free in the continental US for orders over $25 Expedited shipping is available and quoted at the time order is placed.

Q. What method is used for shipping?

A. All domestic packages are shipped via USPS.

Q: Do you ship internationally?

A: Not at this time.

Q: How can I track my order?

A. You will be sent a confirmation email at the time of order and a tracking number will be provided once the order is processed.

Q: What if the product I want is out of stock?

A: In that case, you will not be charged and you will be notified immediately.

Q: My order is missing an item.

A: Simply reorder it or send an email to customerservice@strokeofbeauty.com and we will help you process the missing item.

Q: How can I get in touch with your customer service team?

A: For customer service inquiries only, please e-mail customerservice@strokeofbeauty.com

Q: I emailed your customer service team. When should I expect a response?

A: We aim to respond to all E-mails within 24 hours. Please note that this timeframe may be extended during and immediately after launches.

Q: Do you offer returns?

A: Yes, we offer a full refund for any reason within 60 days of purchase. We do not cover the expense of return shipping.

Q: I have not received my order confirmation, what should I do?

A: Please email customerservice@strokeofbeauty.com and we will look into it.

Q. Do I need to set up an account to place an order?

A: No, but by setting up an account, you will be added to our email list for exclusive updates in the future.

Q: Can I change my order once I've placed it?

A: No, once you place an order it is final.

Q: I've forgotten my password. What should I do?

A: Please follow the online link and follow the procedure.

Q: Can you send samples of your products?

A: Not at this time.

Q: Can I get samples for my blog/vlog?

A: Send an email to info@strokeofbeauty.com with all relevant info about your blog / vlog and we will facilitate your inquiry.

Q: Is there a limit to the number of orders I can place?

A: No.

Q: Do you test on animals?

A: To the best of our knowledge no ingredients we have used are being tested on animals during the manufacturing of our products.

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