Q: Where can I buy Stroke of Beauty?
Q: I placed an order. When will my package arrive?
A: The processing time for orders is 2 business days. After that, delivery time within the United States is 3-6 days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. You will be sent a shipping link to track your order when order leave the warehouse.
Q: How much do you charge for shipping?
A: Shipping is free in the continental US for orders over $25 Expedited shipping is available and quoted at the time order is placed.
Q. What method is used for shipping?
A. All domestic packages are shipped via USPS.
Q: Do you ship internationally?
A: Not at this time.
Q: How can I track my order?
A. You will be sent a confirmation email at the time of order and a tracking number will be provided once the order is processed.
Q: What if the product I want is out of stock?
A: In that case, you will not be charged and you will be notified immediately.
Q: My order is missing an item.
A: Simply reorder it or send an email to email@example.com and we will help you process the missing item.
Q: How can I get in touch with your customer service team?
A: For customer service inquiries only, please e-mail firstname.lastname@example.org
Q: I emailed your customer service team. When should I expect a response?
A: We aim to respond to all E-mails within 24 hours. Please note that this timeframe may be extended during and immediately after launches.
Q: Do you offer returns?
A: Yes, we offer a full refund for any reason within 60 days of purchase. We do not cover the expense of return shipping.
Q: I have not received my order confirmation, what should I do?
A: Please email email@example.com and we will look into it.
Q. Do I need to set up an account to place an order?
A: No, but by setting up an account, you will be added to our email list for exclusive updates in the future.
Q: Can I change my order once I've placed it?
A: No, once you place an order it is final.
Q: I've forgotten my password. What should I do?
A: Please follow the online link and follow the procedure.
Q: Can you send samples of your products?
A: Not at this time.
Q: Can I get samples for my blog/vlog?
A: Send an email to firstname.lastname@example.org with all relevant info about your blog / vlog and we will facilitate your inquiry.
Q: Is there a limit to the number of orders I can place?
Q: Do you test on animals?
A: To the best of our knowledge no ingredients we have used are being tested on animals during the manufacturing of our products.